The Delaware State Housing Authority (DSHA) had a legacy site on a proprietary Content Management System (CMS), that had become sluggish, restrictive, and lacked accessibility compliance.
Services Provided
Content & Information Architecture
Created a visual view of the content in the form of a sitemap to ensure information needed by the majority of intended audience could be seen and found easily.
Website Design
Modernized the website, improving UI/UX to provide a coherent and consistent experience across the webiste.
Website Development
We built a user-friendly and customized set of reusable components tailored to their specific needs to easily add/remove content and create new pages with a flexible yet consistent look and feel across the site.
ADA Compliance
Designed, built and tested the website with the most up to date accessibility standards on our mind.
Secure Hosting
Provide a secure semi-dedicated server to ensure the most secure hosting as needed by this government agency.
Ongoing Support & Maintenance
We will continue to provide consulting, security and maintenance updates, enhancements and timely ad hoc support services.
Objectives
Modernize the state agency’s website, improving UI/UX and ensuring up to date accessibility standards and easy to find information for Delaware constituents.
Challenge
The website had an enormous amount of content that was completely disorganized and impossible to locate. Additionally, the agency was working to revitalize its programs.
Tags
Strategic Approach
Our team started by meticulously analyzing the legacy site to understand the needs of DSHA’s users and address the challenges posed by scattered and excessive content.
Through a comprehensive content audit and reorganization, we streamlined and prioritized information to enhance clarity and coherence, ensuring it met both organizational goals and user expectations. The layout was redesigned to improve navigation ease, allowing all users to effortlessly access necessary information.
Throughout the project we worked in close collaboration with DSHA’s internal stakeholders, ensuring the transformed website aligned with their vision and ultimately resulted in a coherent, user-friendly, and visually appealing digital presence.
The comprehensive overhaul of the DSHA website significantly enhanced the site’s architecture, design, and navigational functionality. By updating the CMS, redefining the content structure, and refining the UI/UX, we created a platform that not only meets the modern standards of web accessibility but also caters effectively to the specific needs of landlords, tenants, and vendors in Delaware. The reorganized content, paired with a user-friendly layout, now guides users smoothly through the site, making critical information straightforward to find and interact with.
These improvements, achieved through relentless collaboration with DSHA stakeholders and a deep understanding of end-user requirements, have culminated in a more intuitive, aesthetically pleasing, and operationally efficient website, greatly enhancing the online experience for all visitors.
